Buy refurbished, with the peace of mind of new
Every AB1 PLUS device is covered by a contractual warranty of at least 12 months, extendable to 24 months — in addition to your legal conformity rights, which are never limited by refurbishment.
What is covered
Hardware failures (motherboard, memory, storage, power supply, screen, faulty battery…), parts and labour, within normal use.
Repair or exchange
Diagnosis within 48 hours, repair or exchange within 72 working hours. If the device cannot be repaired, it is replaced by an equivalent.
Responsive support
Assistance by email and phone, usage advice, end-to-end tracking of your warranty case.
What is not covered
- Accidental damage (drop, liquid, impact) and normal cosmetic wear.
- Software interventions outside the delivered system (viruses, software installed by the user).
- Damage resulting from an unauthorised hardware modification.
- Normal wear of consumables (battery beyond the threshold, cables).
How to claim under warranty
Report the problem
Contact form or email, with your invoice number and a precise description.
Diagnosis
We validate the claim within 48 hours and organise the return (prepaid label in metropolitan France).
Repair / exchange
Intervention within 72 hours, then return of your repaired device or an equivalent.
Follow-up
You are informed at every step. Your warranty remains valid for the remaining duration.
Extensions & professional plans
24-month extension
Subscribed at purchase, it extends the warranty from 12 to 24 months.
Fleet support
Replacement buffer stock and adapted SLAs for corporate fleets.
Legal rights
This warranty adds to the legal warranty of conformity and the warranty against hidden defects. See the terms →