General terms of sale — Consumers
Applicable to consumers for the distance sale of IT equipment refurbished by AB1 PLUS (SIREN 102 926 698).
1. Purpose and scope
These terms govern the distance, retail sale of refurbished IT equipment and components (laptops, desktop units, monitors, peripherals) by AB1 PLUS to consumers. Any order implies unreserved acceptance of these terms.
2. Characteristics of refurbished products
The products sold are refurbished second-hand equipment, restored and tested. Each product is assigned a grade A, B or C reflecting its cosmetic condition (see our Grades page). Whatever the grade, the product is 100 % functional and covered by the contractual warranty. Products may show signs of new/second-hand use consistent with their grade.
3. Price and ordering
Prices are expressed in euros, all taxes included, excluding delivery costs indicated before validation. Ordering is quote-based : the buyer requests a quote (shop or form), receives a firm offer and confirms it. The sale is concluded upon the client's confirmation of the quote.
4. Payment
Payment is made by bank transfer to the AB1 PLUS account indicated on the invoice. The order is prepared upon receipt of funds. Online payment will be offered at a later date.
5. Delivery
Products are shipped within 48 working hours of confirmation and payment, to the address indicated. Transport times depend on the carrier. Risk passes upon handover to the carrier.
6. Right of withdrawal — 14 days
In accordance with articles L.221-18 et seq. of the French Consumer Code, the consumer has a 14-day period from receipt of the goods to exercise their right of withdrawal, without having to justify their decision. The product must be returned in its original condition, with its accessories. AB1 PLUS refunds the client within 14 days of receiving the returned goods (the return cost may remain at the client's expense when the product has been used beyond what is necessary).
7. Legal and contractual warranties
- the legal warranty of conformity (articles L.217-3 et seq. of the French Consumer Code) ;
- the warranty against hidden defects (articles 1641 et seq. of the French Civil Code) ;
- the AB1 PLUS 12-month contractual warranty (extendable to 24 months), which covers hardware failures in normal use, under the terms of our Warranty page.
8. Returns under warranty
In the event of a covered failure, the client contacts support, which organises the return (prepaid label in metropolitan France), repair or exchange within 72 working hours.
9. Stock availability
As products are unique, stock is limited and shown as an indication. In the event of unavailability after ordering, AB1 PLUS offers an equivalent product or a refund.
10. Liability
AB1 PLUS shall not be held liable for indirect damages or loss of data. The client is invited to back up their data ; any returned device is nevertheless erased in a certified way.
11. Personal data
Data is processed in accordance with our privacy policy.
12. Applicable law and disputes
French law. In the event of a dispute, the client may have free recourse to a consumer mediator and to the European online dispute resolution platform.